Communication is the fuel that drives business. For business to function, people must work together to reach common goals. Such an end requires communication. Through communication, teams of people collaborate to share ideas, establish goals, and develop strategies. Consider any business, large or small: at any moment, managers in every business around the world respond to e-mail messages, write reports, draft memos, lead meetings, conduct interviews and participate in teleconferences. And others—employees, clients, supervisors—may not receive and perceive the message that was sent, thus impeding communication. Problems arise when employees lack an adequate understanding of the pillars of communication that ensure communication is carried out with purpose, understanding, honesty and safety in a legal and ethical manner.